Cancellation & Refund Policy

• Free cancellation or rescheduling may be permitted up to 24 hours before the scheduled service time, unless a stricter policy is stated for a specific service, product or package.
• For cancellations within 24 hours of the scheduled service, a cancellation fee may apply.
• If the professional has already started travel, reached the location, or the patient/family is unavailable, refuses service, lacks prescription/consent, provides unsafe products or the home environment is unsuitable, the visit/service charge may be partially or fully non-refundable.
• Medicines, vaccines, immunoglobulins, opened consumables, custom-procured products, diagnostic kits and equipment logistics charges may be non-refundable once procured, dispatched, opened or used.
• Refunds, where approved, will be processed to the original payment method or another method permitted by Healkin/payment partners, within a reasonable processing period subject to bank/payment gateway timelines.

No refund will be due for dissatisfaction caused by medical outcome, disease progression, adverse drug/vaccine reaction, doctor prescription or circumstances not attributable to Healkin's service failure.